Cancellation Policy & Privacy Policy

Although I appreciate that there are many valid reasons why clients may need to cancel their appointments at short notice the following policy applies:

If you provide me with less than 48 hours notice in the cancellation of your appointment this incurs a cost in both the loss of room fees already paid for your slot, and does not allow me enough time to offer your slot to new clients. I hope you can appreciate that this means the full cost of the session is incurred.

Cancellations made with more than 48 hours notice will not incur any charge.

Please see below the letter I give to patients re my Privacy Policy, as per the new GDPR regulations

Privacy Statement

I have been informed by Dr. Laura Haigh of the new General Data Protection Regulations (GDPR).

Processing of sensitive data is needed to provide a clinical psychology service and also to ensure my safety if needs be.  My files are only seen by Dr. Laura Haigh and not shared with other professionals.

Any letters or emails are written, or calls made, to other relevant professionals (e.g. GPs) only with consent from me in order to keep me safe and protect me if necessary, or update other professionals who are looking after me. I understand that these could then become part of statutory files (e.g. my NHS medical file) and that other professionals can then access these and provide me with suitable treatment. This will only ever be done in collaboration with me and with my consent unless I am at risk, someone else is at risk or a child is at risk.

I can always ask for any information held to be amended if inaccurate. This may need to be agreed between Dr. Laura Haigh and myself and, if information has been shared, this information is to be corrected with whoever it has been shared with.

I have been asked to give consent and permission to share my information but I understand that I can withdraw my consent at any time.  However, I am aware that if I am at risk, someone else is at risk or a child is at risk, confidentiality can be broken and the only information that may be shared is that information which is required in order to keep me or someone else safe.

I understand that I have the right to ask to see and obtain a copy of my file and if I do not obtain access I can complain under the GDPR.

I understand that I have a right to ask to restrict processing and to ask to erase information.

I understand that raw information and/or process notes written in session by Dr. Laura Haigh are anonymised and are mainly to help with the process of therapy and that these do not constitute file notes, which are separate. Raw information and/or process notes are kept confidentially and securely under lock and key and may be destroyed after a 5 year treatment has ended.  I know that I can read them when asked.

I understand that my files are kept safe and secure under lock and key and that any electronic data is kept under password protection on any computer. Statutory mental health files, as designated on the NHS website, are kept for 20 years from the date of last contact.

I confirm that I have read and understood the above privacy statement and have been given a copy of the above.

(Please complete by hand or electronically and return a copy either by email or at your next session).

 

Name:…………………………………………………………………………………………………………..

 

Signed:………………………………………………………………………………………………………….

 

Date:……………………………………………………………………………………………………………